It is the Little Things


I am a believer in good customer service. Unfortunately I do not see good customer service regularly. It seems that many retail outlets and hospitality outlets have forgotten what it means to deliver good customer service. However the other week while buying a pair of shoes from the Athlete’s Foot in Tuggeranong I was impressed with the level of service I received.

From the moment I walked in the door I was treat as a VIP customer. The shop assistant acknowledged me, though he was serving a customer, I was welcomed and asked to take a seat. The staff were with me asap. They measured me up and got a few options for me to try. Nothing was too hard for them. It was great to experience great customer service. It was the little things that made a difference, the personal touch.


  • When is the last time you experience good customer service?
  • What made the experience special?



About Attila Ovari

Attila Ovari is an Entrepreneur that loves life and is passionate about adventure. Attila Ovari writes, speaks and coaches to inspire others to better themselves through following their passions and chasing their dreams. He has developed his passions of inspiration, leadership and strategy into strengths through his businesses and community pursuits.

Posted on Friday, 03 Oct 2014, in Uncategorized and tagged , , , , , , , , . Bookmark the permalink. 7 Comments.

  1. Normally I do not read article on blogs, however
    I wish to say that this write-up very pressured me to check out
    and do it! Your writing style has been surprised me.
    Thank you, very great post.

  2. Good customer service is hard to find these days but I’m glad you had a good experience. Thanks for visiting and following our blog. Have a good weekend.

  3. I actually work in retail and since I too have experienced terrible customer service, I make sure to treat each customer as if they’re royalty. I help them find what they’re looking for, suggest items they may not have considered but might love, and actually speak to them about their day and lives and really talk with them about it. I can tell they appreciate it and it makes me feel good to have made their day a little more special.

    The one time I got good customer service recently was when I went on a lunch break at this little pie shop, which also served lunch. It was only two employees, but they were attentive, smiling, sweet natured, and caring of their customers. How do I know? When I started to leave and thanked them they asked if I wanted a refill for my drink to take back to work and stay refreshed. I was actually really pleased, because I needed a drink for work but no money for a refill. So the fact hat they offered, free of charge, meant a lot. Now I go all the time for lunch when I can afford it. 🙂

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