It is the Little Things
I am a believer in good customer service. Unfortunately I do not see good customer service regularly. It seems that many retail outlets and hospitality outlets have forgotten what it means to deliver good customer service. However the other week while buying a pair of shoes from the Athlete’s Foot in Tuggeranong I was impressed with the level of service I received.
From the moment I walked in the door I was treat as a VIP customer. The shop assistant acknowledged me, though he was serving a customer, I was welcomed and asked to take a seat. The staff were with me asap. They measured me up and got a few options for me to try. Nothing was too hard for them. It was great to experience great customer service. It was the little things that made a difference, the personal touch.
- When is the last time you experience good customer service?
- What made the experience special?