Customer Service Done Right
A few weeks ago we were at the Hogs Breath Café in Woden and received really good customer service from the staff. It inspired me to write an article on Customer Service “What makes Good Customer Service?” In this article I go through five elements of customer service:
- Quality Product or Service
- The Environment
The staff from the restaurant were friendly and helpful. They were smiling and friendly from the start. They were very responsive and regularly check in with us to see if there is anything else that we required. Overall the staff provided an A1 level of customer service. The food was very good, cooked to order and we all enjoyed the food immensely. The food was also served in a quick time frame. Again the restaurant was ticking all the right boxes for customer service. The environment was also clean, neat and the atmosphere was pleasant for the event we were celebrating, my wife Kimy’s Birthday.
In the past I had a bad experience at a Hog’s Breath Café and did not really want to go back to Hog’s Breath. However Kim enjoys going to Hog’s Breath, so we went. The experience we had a few weeks ago at the Hog’s Breath Café was so good that it has reversed my opinion of Hog Breath’s Café and I look forward to my next visit.
What good Customer Service have you experienced?
What impact did the good Customer Service have on your perception of the organisation?
Will you be using the products and services of the organisation again?
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Posted on Monday, 31 Dec 2012, in Business, Family, Personal and tagged Business, Customer, customer service, Entrepreneurship, Family, Friendly, Helpful, Leadership, Management, Quality. Bookmark the permalink. 15 Comments.