What has happened to Customer Service?
Today I was disappointed in the service that I received in a café in the Tuggeranong called the Borneo Café. Though the meal was nice, I was very disappointed in the Customer Service. It got me thinking about the level of customer service across the board. What has been your experience? Is customer service getting better or worse?
It was disappointing today, that when I got up to the counter to order the staff moved around the counter area and ignored me for what seemed like forever, while they fixed the printer, got more stock from out the back and got more change for the till. All this happened in front of me, without any eye contact, smile or acknowledgement. Not the best way to make a customer fell important.
However, it got me thinking about what makes for good customer service? So, I wrote an article called “Has the Art of Customer Service been Lost?” I am interested in knowing what you think about Customer Service. Is it a lost art? Or is it alive and well out there?
Posted on Wednesday, 18 Jul 2012, in Uncategorized and tagged Acknowledge the Customer, Acknowledging the Customer, After Sales Service, Attitude, Business, Client, Customer, customer service, Customer Service Roles, Customer’s Perceptive, Eye Contact, Good Customer Service, Help, Helpful, Keeping Promises, McDonald’s, Patient, Promises, Retailing, Sale, Sales, Selling, Smile, Solve Customer’s Problems, Solve Problems, Timeliness. Bookmark the permalink. 45 Comments.